Accessibility Statement
Nyrelli Skin + Laser is committed to providing an accessible and inclusive experience for all clients. We follow the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) and are dedicated to removing barriers so every person can access our services with dignity, independence, and equal opportunity.
Our Commitment
We strive to treat all clients with respect and provide services in a way that respects the independence and integration of people with disabilities. We aim to make our studio, website, and customer experience accessible to everyone, including individuals with visual, auditory, mobility, learning, or other disabilities.
Customer Service Accessibility
We are committed to providing accessible customer service by:
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Communicating with clients in a way that considers their disability
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Allowing support persons to accompany clients to appointments
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Welcoming service animals in all areas open to the public
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Providing assistance when needed to ensure safe and comfortable services
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Offering alternative ways to access information upon request
If a situation arises in which a client cannot access a portion of our services, we will work with them to find an accessible solution.
Physical Accessibility
Nyrelli Skin + Laser is located inside a shared commercial space. We do our best to ensure:
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Clear pathways and a safe, accessible environment
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Assistance for clients who may need help entering treatment rooms or positioning during services
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Adaptations whenever possible to accommodate individual needs
Clients who require specific accommodations are encouraged to notify us before their appointment.
Website Accessibility
We are working toward ensuring our website and online booking system are accessible to all users, including those using assistive technologies. If you experience difficulty accessing any part of our website, please contact us and we will provide the information in an accessible format.
Feedback & Requests for Accommodation
Feedback is welcomed and appreciated. If you have suggestions on how we can improve accessibility, or if you require accommodations before or during your appointment, please contact us:
📧 info@nyrelli.ca
📞 647-939-9916
📍 913 Bay Street, Toronto, ON
We will review your feedback and respond promptly.
Temporary Service Disruptions
If an accessibility feature or accommodation becomes temporarily unavailable, we will notify clients as soon as possible and provide alternative solutions when feasible
Training
All staff, contractors, and individuals who interact with clients are trained on:
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AODA requirements
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Providing accessible customer service
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Respectful communication
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Client-specific accommodation practices
Last updated: November 27, 2025